When you shop with yourgutteringproducts you can be sure that we will process and deliver your order
promptly and efficiently.
For your complete confidence and total peace of mind, our terms and conditions are shown in full below.
In these conditions:
The Seller means S.B.P Limited (reg. no 1268689) trading as yourgutteringproducts.
SBP Group of Companies, Registered Office: Manor Park Business Centre, Mackenzie Way,
Cheltenham, Glos. GL51 9TX
The Buyer means the person named on the order form completed on the yourgutteringproducts website.
The price payable for the goods will be as shown on the website at the time you place the order together with any carriage charge as set out on the order form.
All prices shown are inclusive of Value Added Tax. Our VAT No 668 4611 07
Payment will be due upon completion of the order form on the yourgutteringproducts website and acceptance of the order by the Seller. We accept payment by most major credit card and debit cards.
When the order is placed at the yourgutteringproducts website credit card numbers are encrypted using 128 bit encryption and only decrypted after they reach our computer. The information is not held in clear text on the website.
Goods will be delivered in accordance with the timings, delivery address and instructions on your order.
Please note:
You are responsible for checking the condition of the goods before signing to accept delivery.
When deliveries take place at a residential address you agree that the consignment can be left at a neighbouring address and we undertake to obtain a signature from a person present at that address acknowledging receipt of the goods. If we have to leave a delivery, as per instructed via your delivery comments, and do not obtain a signiture then we assume you have taken responsibility and ownership of the products. Any damage, theft etc will be your responsibility.
All deliveries must be checked before delivery is accepted as we do not accept refunds on goods signed for checked which are later discovered to have been damaged.
Upon delivery of the goods a valid signature will be required on the delivery note which will confirm acceptance of the product. It is the buyer's duty to check the goods. In the absence of any written notification of damage or loss being entered onto the consignment note at the time of delivery it will be presumed that the consignment has been delivered intact.
The buyer may cancel an order before it is dispatched or return the goods within 7 days of the seller accepting the order. Notice of cancellation must be given by letter or e-mail to the contact details on the order.
Unless the goods are defective, damaged or not in accordance with the order the buyer must return the goods carriage paid by the buyer. If you need to return the goods please note that a 20% restocking charge plus the cost of the initail carriage will be deducted from your refund. Refunds less the handling charge will be made by the seller for goods which are within their original packing and fit for re-sale.
The returns address is Unit4, Intercity Court, Intercity Way, Stanningley, Leeds, LS13 4LQ
If the goods are found to be defective or not in accordance with the order the Buyer must notify the Seller within 7 days of delivery. The Seller will arrange to collect the goods at the seller's cost and the full value of the price of the goods and any delivery charge will be refunded to the buyer. The seller's liability shall not exceed the price of the goods and the seller will have no liability for any direct or indirect loss or expense howsoever incurred by or on behalf of the buyer.
This does not affect the buyer's statutory rights as a consumer nor does it exclude the seller's liability for fraudulent misrepresentation or for death or personal injury resulting from the seller's negligence.
Upon receipt of the returned goods, the seller will notify the buyer by email of the value of the refund which will be credited to the buyer's credit card account used for the original payment of the goods. Payment will be made within 4 weeks of the date of the e-mail. The value of any goods returned as defective, damaged or not in accordance with the order will be credited in full.
If you need to return the goods please note that a 20% restocking charge plus the cost of carriage will be deducted from your refund.
The returns address is Unit 1, Intercity Way, Silver Court, Stanningley, Leeds. LS14 4LY
The seller shall have no liability to the buyer for any failure to supply or deliver or for any damage or defect to the goods caused by circumstances beyond the seller's reasonable control. Such circumstances include, without limiting the generality of the foregoing, industrial disputes, strikes, adverse weather conditions, fire and transportation failures.
Yourgutteringproducts can be contacted at info@yourgutteringproducts.com telephone 0808 129 23 29
yourgutteringproducts do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
This contract shall be governed in accordance with English Law.